SECURITY / OPERATIONAL MANAGER

Job Description

We require the services of a Security / Operations Manager for our Gauteng region to assist the current management with a variety of security related duties and responsibilities.

We require a manager with excellent security protocol knowledge, excellent surveillance and emergency response skills and experience. The ideal candidate must exhibit excellent leadership skills with a strong commitment to security policies and procedures and the implementation of systems, protocols and staff discipline.

 DUTIES AND RESPONSIBILITIES:

• Provide excellent customer service consistently.
• Ensure compliance to all company policies, procedures and security industry regulations.
• Recruit, develop and train security officers.
• Plan, organize and control security operations and various site operations.
• Manage relationships with various stakeholders.
• Conduct investigations and audits to ensure compliance of all sites to SLA’s.
• Ensure that all sites are fully covered on each shift as per SLA’s.
• Create site-specific policies, procedures and protocols and ensure that site staff are trained and declared competent.
• Update job descriptions and individual training plans.
• Monitor site and staff performance and ensure customer satisfaction.
• Identify and resolve problems promptly.
• Co-ordinate staff and events during emergencies and alarms.
• Manage staff discipline and performance.
• Review and analyze non-conformances and incidents and manage the risk.
• Perform regular site risk analyses and update systems and procedures to mitigate the risks.
• Provide regular reporting to Top Management on security and operational issues.
• Provide expert advise to clients and Top Management
• Keep abreast of new technology and new security related services.
• Ensure staff compliance to PSIRA and Firearm regulations.
• Manage and control supervisory and team leaders to ensure sites are performing at optimal level and providing excellent customer service.